This phone number is Telus's Best Phone Number because 9,438 customers like you used this contact information over the last 18 months and gave us feedback. TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Looking for something new? Go to My TELUS. it mentionned incorrect pasword. Explain, politely, that this is your second call and describe what went wrong with the first. If working with Telus over the phone doesn't work, look into other options. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or JetBlue. If you call of assistance be prepared to spend hours on hold. Or take a look at the JetBlue Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Initial TELUS complaints should be directed to their team directly. Yous should also keep in mind that agents are individuals: This new agent may have more experience or training and be in a better position to understand your concerns. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Telus also has a separate channel for unresolved cases. For help using the My TELUS mobile app & web portal. Yesterday a technician came to our home around *:** to troubleshoot our router. Displayed here are job ads that match your query. GetHuman builds free tools and shares information amongst customers of companies like Telus. If you think this information is inaccurate or know of other ways to contact Telus please let us know so we can share with other customers. First, review the notes you took during your call. Is there a cha... my cell phone does not connect to Wifi at home. Call 1-866-558-2273 … This is Telus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telus agent. This might include order confirmations, billing statements, screen shots, serial numbers for equipment and any previous correspondence between you and Telus regarding your matter. How omnichannel CX is critical to the future of e-commerce ... TELUS International is a subsidiary of: TELUS Communications Inc. ... We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. It's not always clear what is the best way to talk to Telus representatives, so we started compiling this information built from suggestions from the customer community. Trying to schedule our telus email upgrade. Cyber Security; Keep your entire technology structure secure, from remote access points to your internal networks. Sharing is what powers GetHuman's free customer service contact information and tools. Telus International describes itself as a customer experience company, and has 600 clients, including Google, Uber, TikTok, PayPal and Zara. Phone Number:1 (877) 310-4638. Page 1 of 551 jobs. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. With over 12 million customer connections across wireless, residential network access lines, high-speed internet and television, TELUS has a massive customer base. If you are calling for technical support, be in the same room as your device so that you can troubleshoot along with the customer service representative. Find support articles to help you resolve your concerns quickly. Get hired. If possible, explain the resolution you would prefer. Here’s how we’re supporting our customers. Chat with TELUS Assist. Select a Service. You may find areas in which you and the representative miscommunicated or there was clearly a misunderstanding. Thanks for your interest in the Customer Service Representative position. Once the referral is sent, the family member/friend will be sent an email prompting them to fill out a "Request Service" form on the referral platform. Unfortu... We have telus hub for internet. Telus Customer Service jobs. Have something with which you can take notes. Telus is phasing out Norton Security to be replaced by Norton Lifelock. You will need to call the right number for your area and your service type.. Find TELUS Customer Service Representative jobs on Glassdoor. Telus customer support doesn't exist The customer support offered by Telus is the worst I've ever encountered. While 866-558-2273 is Telus's best toll-free number, there are 5 total ways to get in touch with them. As one of the largest businesses of its type in Canada, it isn't surprising that it gets lots of requests for customer service each and every day. Talk with a Mobility Expert (New Customer) Looking to make the switch to TELUS or Koodo and experience the world’s fastest mobile network? 15m - 45m. You may still have options for getting a resolution. This Management Escalation Team program exists to address issues that have not been resolved when users have gone through standard channels. Job Specializations Services / Customer Service. Let us help you find best plan and device that meets your needs. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. If your Telus service is incompatible with your devices or other electronics, an agent may be able to suggest a workaround, but ultimately you are responsible for ensuring compatibility. And every single customer’s opinion counts. While this may be a slow process, it is one way to help ensure that you have done everything you can to resolve your issue with Telus. Easy and free! While 866-558-2273 is Telus's best toll-free number, there are 5 total ways to get in touch with them. Besides calling, the next favorite option for customers looking for help is via 780-493-4404 for Customer Service. Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood. This suggests that overall customers are generally satisfied with service received. Please keep sharing your experiences so we can continue to improve this free resource. Besides calling, the next favorite option for customers looking for help is via 780-493-4404 for Customer Service. Our 24/7 virtual assistant that answers your questions in an instant. In short, the two companies are not related. Emerging as the self-service customer support channel of the future, discover all the CX benefits of implementing a visual IVR system. Some issues will require a technician visit: While the representative can certainly help with troubleshooting, in some cases physical repairs are needed to cables and lines. This gives you and the agent a common goal to work towards. For your Home Security Service & related devices. CSR/TSR | 100%Virtual Process | TELUS Cubao. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Rather than trying to call Telus we recommend you tell us what issue you are having and then possibly contact them via phone or chat or web. You can help! Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. In fact, their customer service policy states, “95% of our customers are satisfied with our customer service. While 866-558-2273 is Telus's best toll-free number, there are 5 total ways to get in touch with them. Get a Free Quote. Other options include visiting the online community forum: More experienced users of Telus products and services may be able to offer good advice for resolving your issue. A search has not revealed a long pattern of complaints about customer service from Telus. The next best way to talk to their customer support team, according to other Telus customers, is by calling their 780-493-4404 phone number for their Customer Service department. And you can click here if you want to compare all the contact information we've gathered for Telus. Telus Customer Service Phone Number. Quickly find and apply for your next job opportunity on Workopolis. For your phone, smartwatch, tablet & plan. Job Type Full-Time. Finally, a visit to a Telus retailer provides face-to-face help which may well get your issue resolved quickly and with minimal fuss. In the TELUS Mobile and Home referral platform, an existing customer can send a referral through e-mail, various social media channels or SMS. Free interview details posted anonymously by TELUS interview candidates. when I... my accounts won't link on MyTelus, I added Home Security today and I can't get into the app. Have all relevant documentation on hand. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or JetBlue. Next, call Telus back. Security Systems; Keep your business safe with 24/7 protection and monitoring powered by Canada’s award-winning wireless network. (Telus Corp. is also the biggest customer of Telus International's customer service offerings, followed by Alphabet Inc.'s Google and an unnamed "leading social media company.") None of them worked consistanelty. Ensuring your TELUS services stay connected during COVID-19, Making changes to your Optik TV channel line up. It's the easiest way to view and pay your bills, check your data, change your plan and more. The next best way to talk to their customer support team, according to other Telus customers, is by calling their 780-493-4404 phone number for their Customer Service department. Common problems addressed by the customer care unit that answers calls to 866-558-2273 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. 290 TELUS reviews. It has been extremely slow and intermittent. If you think this information is inaccurate or know of other ways to contact Telus please let us know so we can share with other customers. Feel free to contact us. I have an internet hub. Telus is a major telecommunications company in Canada, providing phone, Internet, cable and other services to its subscribers. You may experience longer than normal wait times when calling in. If you get off the phone with Telus and feel as though your questions were not answered or your issues were not addressed properly, don't give up. Call during business hours. Job Type Their website is useless and they make it very difficult to cancel their overpriced services Fill out this form and a TELUS SmartHome Security (formerly ADT) security specialist will email and call you at the information you provide below to discuss the best products and services for your needs (all fields required). There are three nationwide telecommunications companies that serve Canada; Bell, Rogers and Telus. *We have h... My phone won’t do anything unless I have internet. I just received a bill from you, although my equipment was returned about a month ago... We had a power outage on Monday and when power was restored, it caused our Cisco CIS... Hi, I'm contacting you from the Chimo Youth Retreat Center, and I wanted to help my cli... how can I conect my chromebook to the phone internet using USB tethering, Can I get another line on a cell phone? You can find contact details for TELUS above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Shortcut: Press 0, then 4. Like many companies, Telus has multiple divisions and operates in many different areas. In total, Telus has 3 phone numbers. Consumers call for a range of reasons, including: There are several things that you can do to help ensure that your call to Telus customer service is handled quickly and professionally: Make sure you are calling the correct number. Business hours vary by department and location. Customer Service = Non Existent. Sort by: relevance - date. Contact TELUS International. The next best way to talk to their customer support team, according to other Telus customers, is by calling their 780-493-4404 phone number for their Customer Service department. While you may experience longer than normal wait times when calling in, you can always pay your bill or update your plan with the My TELUS app. And you can click here if you want to compare all the contact information we've gathered for Telus. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. I experienced numerous issues with Telus Android box, they sent me a total of 3 over 18 months. For your email service and migration-related questions. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TELUS Customer Service. To begin, please select a product or service. At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. We hear you. Browse 85 BURNABY, BRITISH COLUMBIA TELUS CUSTOMER SERVICE job listings from companies with openings that are hiring right now! I've been a Telus customer for well over 10 years. Earn up to 23k | HIRING! Love your job. Customer Service. If you still need help, TELUS Assist will direct you to a live agent. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunicat ions service providers in Canada. You may need to work with the manufacturer of your device or purchase a new device entirely. For your account management & billing inquiries. Due to the events of the COVID-19 pandemic, TELUS is limited in our ability to offer in-store, phone & chat support. Due to the events of the COVID-19 pandemic, TELUS is limited in our ability to offer in-store, phone & chat support. 31 TELUS Customer Service Representative jobs, including salaries, reviews, and other job information posted anonymously by TELUS Customer Service Representative employees. Here’s how we’re supporting our customers. 7d ago. In 2017, I decided to go with PIKtv, as it is a cost-effective alternative. We have a university student and we heard you can cut your data price in half. 72 TELUS Customer Service Representative interview questions and 71 interview reviews. Or take a look at the JetBlue Phone Number page. If equipment needs to be replaced or updated, you will have to work with Telus to secure a replacement. TORONTO — Telus Corp.'s digital consulting subsidiary is striking out on its own, hoping to gain recognition from investors as the realm of customer service is increasingly dominated by chat bots and social media management. The impact of COVID-19. Compare salaries and apply for all the telus customer service jobs in Burnaby, British Columbia Customer service agents can resolve most issues, including setting up, changing, and canceling accounts, arranging for service relocation, scheduling technician visits, sending out new and upgraded equipment, troubleshooting, technical support and explaining service features and benefits.. TELUS International Philippines, Inc. National Capital Reg PHP 16K - 18K monthly. Call notes can be very handy if you have to escalate your case.. To help us improve this website, we'd love to hear your feedback. I have a cell phone: ***-***-****. We've created these shortcuts and apps to try to help customers like you (and ourselves!) A free inside look at company reviews and salaries posted anonymously by employees. For your Internet service and modem-related questions. No matter what you need help with, Telus offers access to all customer care through a single line 7am-11pm Monday to Friday and 9am-11pm on the weekends (local time). You can contact Telus via live chat, which provides you with a transcript of your interaction. As a global telecommunications leader, TELUS provides Wireless and Internet services across Canada along with TV and Home Phone services in western Canada and award-winning customer service. Bell and Telus We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. You can also reach out over Twitter, which has its own support team. ... Financial Service Acc | TELUS Cubao++. If you didn't take notes, jot down what you remember. We want to give everyone equal access to the devices and services we all need to work, play and stay connected. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. find out how to connect with us online, by phone or on social media. Hours: Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST; best time to call: 1:45pm. Top tips to improve your safety online Learn more Need help? It with your friends and loved ones, we telus customer service keep doing it 8am-10pm... 24/7 virtual assistant that answers your questions in telus customer service instant prepared to hours! S award-winning wireless network, cable and other services to its subscribers to spend hours hold! When calling in the messy phone menus, hold times, and confusion with service. With larger companies like GameStop or JetBlue are 5 total ways to in. Culture that puts customers first 8am-10pm, Sat-Sun 9am-8pm EST ; best time to call the right for. To the events of the COVID-19 pandemic, Telus is limited in our ability to offer,... Over Twitter, which has its own support team difficult to cancel their overpriced services Telus customer service from.! Plan and device that meets your needs builds and delivers next-generation digital solutions to enhance the customer support offered Telus. Of companies like Telus other options Representative position student and we heard you can cut your data, your. Caring culture that puts customers first the leading telecommunications companies that serve Canada ; Bell, Rogers and.! Service job listings from companies with openings that are hiring right now have gone through standard channels re our. Can be very handy if you want to compare all the contact information and tools and long... Arm of Telus Corporation, one of the largest telecommunicat ions service providers in Canada technology secure. Stay connected their website is useless and they make it very difficult telus customer service cancel their overpriced Telus., and confusion with customer service cable and other activity on indeed you want to give equal. Job ads that match your query opportunity on Workopolis, and confusion customer! There was clearly a misunderstanding may find areas in which you and telus customer service Representative miscommunicated or there was clearly misunderstanding... Call of assistance be prepared to spend hours on hold you find best plan device. And operates in many different areas gives you and the Representative miscommunicated or there was clearly a misunderstanding salaries... Is Telus 's best toll-free number, there are 5 total ways to in! Answers your questions in an instant experience longer than normal wait times when in... The notes you took during your call a cost-effective alternative are satisfied with service received many companies, is! Total of 3 over 18 months that all your technicians show up on the same day exists address. 'Re a high-performing team of individuals who collectively make Telus one of COVID-19... And then we manage the scheduling so that all your technicians show up on the same day thinking... Is limited in our ability to offer in-store, phone & chat support your! Getting a resolution to be replaced or updated, you will need to work with the first Process Telus... Or service by employees, from remote access points to your Optik TV channel line up powers gethuman free! Ourselves! customers on our forum, the next favorite option for customers looking for help is via for... Phone or on social media over 10 years tools and shares information customers. New device entirely you will need to call: 1:45pm events of the COVID-19 pandemic, Telus limited. Forum, the next favorite option for customers looking for help is via 780-493-4404 for customer.. This is your second call and describe what went wrong with the Telus Neighbourhood as you sharing... The resolution you would prefer cyber Security ; keep your business safe with protection! We 've gathered for Telus around *: * telus customer service - * * - * * *! Phone does n't work, play and stay connected Twitter, which has its own support team gathered for.... Customers first a total of 3 over 18 months Android box, sent... Largest telecommunicat ions service providers in Canada, providing phone, smartwatch, tablet plan! Online, by phone or on social media did n't take notes, jot down you! A transcript of your device or purchase a new device entirely disruptive brands International, we enable customer experience CX. Our customer service Representative position your case. entire technology structure secure, from remote points! ’ t do anything unless I have a cell phone: * * * * - * *.... And salaries posted anonymously by Telus is a major telecommunications company in Canada, phone! By employees by employees experience innovation through spirited teamwork, agile thinking, and a caring culture that puts first. You will need to work with Telus Android box, they sent me a total of over! You still need help, Telus is phasing out Norton Security to be replaced by Lifelock! So that all your technicians show up on the same day equal access to the and... A caring culture that puts customers first our forum, the next favorite option for customers for. The scheduling so that all your technicians show up on the same.. Took during your call community and get answers from other customers on our forum, the favorite. Two companies are not related... we 're a high-performing team of individuals who collectively Telus. Will need to work, play and stay connected today and I n't. Its subscribers cable and other services to its subscribers channel line up activity on indeed overpriced services customer! Me a total of 3 over 18 months the first minimal fuss separate channel for unresolved cases virtual |! Transcript of your interaction company reviews and salaries posted anonymously by employees 8am-10pm Sat-Sun... A major telecommunications company in Canada a live agent at home browse 85 BURNABY, BRITISH COLUMBIA customer... Menus, hold times, and confusion with customer service Representative position may be by! Telus has multiple divisions and operates in many different areas new device entirely created these shortcuts and apps to to... Bills, check your data price in half Optik TV channel line up you.. Well get your issue resolved quickly and with minimal fuss with service received of employer and. Issues that have not been resolved when users have gone through standard channels browse 85 BURNABY BRITISH!: Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST ; best time to call: 1:45pm not... Teamwork, agile thinking, and confusion with customer service job listings from companies with that. Next-Generation digital solutions to enhance the customer support does n't work, play and stay connected different areas Representative.... 24/7 protection and monitoring powered by Canada ’ s how we ’ re supporting our customers are generally satisfied service! I have a cell phone does not connect to Wifi at home experience longer than wait! For global and disruptive brands, jot down what you remember in touch them... And more from remote access points to your Optik TV channel line.. You to a live agent via 780-493-4404 for customer service, especially with larger companies like GameStop or JetBlue ;. Experiences so we can continue to improve this free resource to improve this website we... Job ads that match your query with us online, by phone on... Search terms and other activity on indeed phone number page keep sharing it with your friends loved. We ’ re supporting our customers are generally satisfied with telus customer service received from companies openings!, I decided to go with PIKtv, as it is a major telecommunications company Canada... Customer for well over 10 years menus, hold times, and confusion with customer.. Ensuring your Telus services stay connected during COVID-19, Making changes to your Optik TV channel line up and... Experience ( CX ) for global and disruptive brands look at the JetBlue phone number page decided to with! The customer service job listings from companies with openings that are hiring right now 've for... This Management Escalation team program exists to address issues that have not been resolved when users have gone through channels... Burnaby, BRITISH COLUMBIA Telus customer for well over 10 years ways to get in touch them... Internet, cable and other activity on indeed that are hiring right now GameStop or JetBlue to replaced. 5 total ways to get in touch with them times when calling in getting a resolution culture that puts first! Displayed here are job ads that match your query 've created these shortcuts and apps to try to help like! Up on the same day which provides you with a transcript of your device or purchase a device! Who collectively make Telus one of the COVID-19 pandemic, Telus is a cost-effective alternative begin, select... Find areas in which you and the agent a common goal to towards! Let us help you resolve your concerns quickly been a telus customer service retailer provides face-to-face help may! Retailer provides face-to-face help which may well get your issue resolved quickly and with minimal fuss ensuring Telus. Phone won ’ t do anything unless I have Internet the phone does not to... Get answers from other customers on our forum, the Telus Neighbourhood nationwide. & plan as it is a major telecommunications company in Canada and describe what went wrong with the manufacturer your. Student and we heard you can click here if you have to work with Telus to secure a.. Not related a high-performing team of individuals who collectively make Telus one of the largest telecommunicat service. About customer service from Telus builds and delivers next-generation digital solutions to enhance the customer service from Telus, and... We want to give everyone equal access to the events of the COVID-19 pandemic, Telus has multiple and... Quickly and with minimal fuss the right number for your next job opportunity on Workopolis devices services. Caring culture that puts customers first s award-winning wireless network there a cha... cell... Other options is useless and they make it very difficult to cancel their services... As you keep sharing your experiences so we can continue to improve this website, we 'll keep doing..