MOHELA is the Missouri Higher Education Loan Authority, one of the largest student loan servicers. 866.222.7060. Others have clearly stated that they are skilled in offering excellent customer service. The organization has a total of 500+ employees at its St. Louis headquarters, operating center in Columbia, Missouri, and office in Washington, D.C. You can contact its customer service team to ask questions or discuss repayment options. What Is MOHELA: What You Need to Know. It's disappointing to me that I chose to re-finance through SOFI who presents a fantastic web interface (MOHELA's website is terrible) and level of customer service, but anything relevant to that student loan directs me to the MOHELA website and pushes me to their support team. See what employees say about what it's like to work at Mohela. If you have any questions related to your loans or need to make a change to your repayment plan, MOHELA customer service representatives can be reached by phone at the following numbers: (888) 866-4352 for help in the U.S. (636) 532-0600 for international assistance; Phone - 1-888-866-4352. Reaching MOHELA customer service. If you contact MOHELA customer service but are not satisfied with their response, you can escalate your problem to a MOHELA … If you are having a customer issue with MOHELA, craft a better case, get attention and watch what other customers are doing to fix it faster and better. FAO HOTLINE: 888.866.4353 . While earning a subsequent degree, Mohela placed my loan into deferral 3 times " automatically ''. The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. Customer service reputation - Laurel Road's customer service representatives are no rookies. MOHELA has an information center that looks at the answers and questions out there on the students regarding the repayment options and their benefit and general accounts to manage. FAO Hotline hours – Monday-Friday, 8 AM – 5 PM CT. Fax. The Missouri-based company is a legitimate student loan servicer that is contracted to handle nearly 20% of the Department of Education's accounts. Mailing Address. DA: 18 PA: 49 MOZ Rank: 67. MOHELA | 7,162 followers on LinkedIn. I don't want anything given to me, I want to and i'm willing to work for whatever I receive. The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. MOHELA is here to assist! Massachusetts MOHELA Dealing with my lender or servicer complaint: My loans are serviced by Mohela When Mohela became the new servicing company in I immediately called customer service and asked what actions I needed to take to ensure that I could make payments toward Customer service problems: Customers complain Mohela representatives provide incorrect information or fail to follow through when they make promises to borrowers. Mohela customer service. You can contact Mohela customer service during its business hours: 7 a.m. to 9 p.m. Central Time on Monday through Thursday. Mohela salary trends based on salaries posted anonymously by Mohela employees. MOHELA student loans. Customer Service Representative 01/2013 to 09/2014 MOHELA – Chesterfield, MO. ... MOHELA services loans under the direct loan and Federal Family Education Loan (FFEL) programs. Average salaries for Mohela Customer Service: $35,461. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. The typical Mohela Customer Service Representative makes $17 per hour. So please keep letting us know when you've had a bad experience or are in the midst of a dilemma with a company like MOHELA. MOHELA doesn't have an online help desk for customer service, but you can call them on the phone. GetHuman tries to make customer service easier for all customers and we want to be focused on helping with the sources of greatest frustration. Page 1 of problems reported by MOHELA customers: what happened and how they fixed it. You have several ways to get in touch with MOHELA’s customer service team, from talking on the phone to sending a secure online message. MOHELA Customer Service: What It Can Do and How to Contact (2 days ago) Mohela is one of nine companies that service federal student loans by collecting and tracking payments. … Customer Service Representative hourly pay at Mohela can range from $16 - $19. Salary information comes from 19 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. Make checks payable to MOHELA and include your 10 digit MOHELA Account Number. MOHELA is a student loan servicer that works with the U.S. Department of Education to manage billing and payments for federal student loans. It’s really tough to identify one metric that best represents a student loan servicer’s level of customer service. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. I've had several poor customer service experiences with Mohela. One helpful aspect is their ombudsman program. If MOHELA is your federal student loan servicer, you'll make payments directly to it. We’ve decided to go with the CFPB’s complaint files to show you what kind of things people are complaining about.1/5(1) Your student loan is transferring or recently transferred to MOHELA. As your knowledgeable and … As your knowledgeable and approachable go-to … Customer service updates will be posted here. Constantly multi-tasked using multiple computer screens, speaking with the … With 19 years of experience on average, Laurel Road’s Customer Service team delivers an experience that is best in the industry. Nerdwallet.com Go URL How MOHELA’s Customer Service Compares to Navient, Nelnet and Great Lakes. MOHELA services both federal and private student loans. Welcome to MOHELA. Your loan is still owned by the Department of Education. And again, if you didn't realize it was an option and you'd rather have a dialog … Customer service updates will be posted here. This estimate is based upon 6 Mohela Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. If you have questions or issues with your MOHELA student loans, you can call the customer service line at 888-866-4352 from 7 a.m. to 9 p.m. CT Monday through Thursday and 7 a.m. to 5 p.m. CT Friday. It's a non-profit company with over 30 years in business. Utilized excellent customer service skills to assist borrowers with student loan questions and problems. MOHELA. MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. Secure Login Log In Now Create An Account Help Logging In MOHELA is committed to providing Education Loan Finance customers a first-rate customer experience. Reach out by phone. Salaries, reviews and more - all posted by employees working at Mohela. MOHELA P.O. Contact Us Phone. Training is 10 weeks long and conducted on site. President Trump recently announced that interest will be waived for all student loans held by Federal Government Agencies. mohela, or the missouri higher education loan authority, is a nonprofit company and services . MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. Average MOHELA Customer Service Representative hourly pay in the United States is approximately $19.87, which is 52% above the national average. About Medela Customer Service Product Selector Register Your Pump Human Milk Professionals Wound / Cardiothoracic Care Distributors Employers You can only get help from MOHELA one way that we know of and that is by phone. MOHELA also services private student loans, based on the terms/conditions as agreed to in the promissory note executed between the lender and the borrower. If you would like to email our customer service team about feedback/suggestions, replacement parts, or warranty information, you can reach us at
[email protected]. The MOHELA website says that for call center jobs, the company prefers applicants with an associate’s degree, customer service and people skills, experience with communication, and the ability to multitask. MOHELA customer service. MOHELA is the largest loan servicer, so it is possible you have at least one loan with them. MOHELA dealing with my lender or servicer having problems with customer service October 13, 2016 - I have federal stafford loans serviced by Mohela. General Correspondence MOHELA 633 Spirit Drive MOHELA is committed to keeping our customers informed should any interruption in services occur. It feels as if they don't care about their customers. Customer Service (Current Employee) - St. Louis, MO - February 9, 2014 I want a job that I can go to preform and feel appreciated for the work that I've done. They work to build meaningful, life-long relationships with our valued customers to improve their overall financial wellness. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. MOHELA helps borrowers manage their student loans by providing information, advice, assistance, access to programs, and payment services. MOHELA is committed to keeping our customers informed should any interruption in services occur. Box 1022 Chesterfield, MO 63006-1022. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. 633 Spirit Drive Customer service updates will be posted here. MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. Service representatives are no rookies Nelnet and Great Lakes, and payment services interest will be waived for all loans. 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